Refund policy
What is and isn’t refundable for listing fees, subscriptions, free trials and deposits.
Last updated: 1 June 2026
1. Listing fees (Standard, Featured, Premium)
Listing fees are one-off and non-refundable once the listing has been published or promoted, because the service is delivered immediately. If a listing is rejected by our moderation team and cannot be corrected, the fee is refunded in full.
2. Subscriptions
Monthly subscriptions renew automatically. You can cancel at any time and will retain access until the end of the paid period; we do not pro-rate partial months except where required by law.
3. Free trials
Trials are free for 30 days. You will not be charged if you cancel before the trial ends. In Nigeria, a small refundable card-verification charge (₦100) may be taken by Paystack to tokenise your card and is refunded automatically.
4. Job & project deposits
Deposits held for jobs or construction briefs are refundable in full if the professional does not accept or fails to start as agreed. Once work has commenced, releases and refunds follow the agreed milestones.
5. Cooling-off (UK and EU consumers)
If you are a consumer in the UK or EU you have a 14-day right to cancel a digital service unless you asked us to start the service immediately — for example by publishing your listing — in which case the right no longer applies to the part already delivered.
6. Duplicate or failed payments
Duplicate charges, failed-then-charged payments and technical errors are refunded in full within 5–10 business days to the original payment method via Stripe or Paystack.
7. How to request a refund
Email spc@propertyhub.stream with your account email, transaction reference (shown in Billing) and the reason. We respond within 3 business days.